This section outlines the privacy practices for the Zxyloo Restaurant/Hotel Partner App.

We collect various types of information that you provide directly to us, including:

• Registration Information: Details such as your name, email address, PAN Card, FSSAI number, Driving Licence, menu items, GSTIN, phone number, and supporting documents (e.g., images or PDFs of PAN Card, FSSAI number, and Driving Licence) that are essential for registration and verification.
• Profile Information: Data related to your preferences, feedback, and responses from surveys, which help us tailor and enhance your experience with our services.
• Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
• Usage Information: Details about how you use our services, including interactions with the app, to improve functionality and user experience.

Our app requires the following permissions to provide its services effectively:

• Location: Used to determine restaurant locations and delivery options, enabling users to find nearby restaurants and allowing delivery agents to efficiently pick up orders. If location access is not granted, users can manually enter their location to check for nearby restaurants.
• Delivery Tracking: Delivery agents share their location in real time, allowing users to track the progress of their orders for a seamless experience.
• Notifications: Used to keep users informed about order updates, special offers, and important alerts.
• Photos/Media/Files:
• Photos/Media/Files: Our app uses your device's system file picker to allow you to select specific images or documents (such as menu item images, DOCTYPE, PDFs, PAN Card, FSSAI, and GSTIN). These files are securely uploaded to a third-party storage provider (Amazon S3) and are used solely for their intended purposes within the app. Profile pictures, however, are stored locally on your device and are not uploaded outside the app. Additionally, we download a small MP3 file to your device to provide a distinctive sound alert when a new order is received for acceptance. We do not access or scan your media library or shared storage. All interactions are limited to files you explicitly select through the system file picker, ensuring your data remains private and secure.
• Contacts: Our app respects user privacy. We do not access or collect any data from your contacts.
• Delivery Partner Contacts: We no longer collect or access Zxyloo delivery Partner contacts. We respect your privacy and ensure that only necessary data is collected for the purpose of delivering services.
• Push Notifications: We read your device's push notification token to send you relevant updates and notifications related to our app. This allows us to provide timely information, such as order updates or promotional offers. You can manage your notification preferences or disable notifications at any time through the app's settings. Your token is used solely for the purpose of delivering notifications and will not be shared with third parties.
• Phone Number: Used to allow you to make calls directly from the app to our customer service or delivery agents, and for login purposes.

All collected data is handled securely and in compliance with data protection laws.

We use the information we collect to:

• Optimize Service Delivery: Facilitate and enhance the management of hotel and restaurant operations, including booking, reservation, and order management to ensure seamless service for both partners and customers.
• Process Transactions: Handle and process transactions efficiently, including sending confirmations, receipts, and invoices related to bookings, orders, and payments. This ensures accurate financial and service records.
• Personalize User Experience: Customize the experience for hotel and restaurant partners by tailoring features, offers, and recommendations based on their preferences and history.
• Send Important Notifications: Provide timely updates, security alerts, and support messages to keep partners informed about critical information, changes, and improvements related to the app and their services.
• Communicate Offers and Promotions: Share relevant information about special offers, promotions, and new features that can benefit partners and enhance their engagement with our platform.

We may share your information with the following parties under specific circumstances:

• Service Providers: Vendors, consultants, and other third-party service providers who need access to your information to perform tasks on our behalf, such as payment processing, data analysis, or customer support.
• Business Partners: Partners with whom we collaborate to offer you additional products, services, or promotional offers. This helps us enhance your experience and provide relevant opportunities.
• Other Users: Information may be shared with other users when you choose to share data publicly or interact with others through our platform, such as in reviews or feedback.
• Legal Requirements: Third parties if necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
• Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
• Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
• User Authentication: We implement strong user authentication measures, such as multi-factor authentication (MFA), to verify the identity of users and protect against unauthorized access.
• Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
• Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

We are committed to providing a secure and seamless payment experience. All payments will be processed through the Razorpay payment gateway, ensuring a smooth and secure transaction. Once the payment is successfully completed, the status of your order will be available directly in the app for real-time updates.

• Cash On Delivery: We support Cash on Delivery (COD) for customers who prefer to pay in cash upon delivery of their order.
• Payment Security: All transactions are securely processed through Razorpay, which uses industry-standard encryption to protect your payment information. Razorpay’s security measures ensure that your data is handled securely and with the highest level of protection.
• Order Status Updates: Once a customer places an order, you will receive it directly in the app. You can then accept the order, prepare the items, and mark it as ready for pickup. The app will provide real-time updates on the order's status, including when the order is ready for the delivery agent to pick up, ensuring smooth coordination for timely delivery.
• Payment Errors: If Restaurant/Hotel encounter any issues with your payment or experience a failed transaction, please contact our support team immediately. We will coordinate with Razorpay to investigate and resolve the issue as quickly as possible, ensuring a smooth payment process for your orders.
• Payment Disputes: If you experience any disputes or issues related to payments, please reach out to our support team for assistance. We will coordinate with Razorpay to address any concerns and resolve the issue quickly.
• Currency: All payments are processed in the local currency, and all charges are displayed in the currency of your region at the time of payment.

We retain your personal information only for as long as necessary to provide our services effectively, fulfill legal and regulatory obligations, and ensure seamless user support.

• Deleted Data: Once your account is deleted, all personal information and saved preferences will be permanently erased. This action is irreversible.
• Retained Data: Certain data, such as Order history, transaction records and invoices, will be retained to comply with legal and accounting requirements, as well as for internal verification and auditing purposes.
• Retention Period: Data required for regulatory compliance will be retained for the duration specified by applicable laws. After this period, the data will be securely deleted or anonymized.
• Backup Data: Information stored in system backups may remain until the backup files are overwritten in accordance with our data retention policies, but this data will not be used for any active processing.
• User Requests: Upon receiving a verified request for data deletion, we will ensure that all applicable personal information is promptly removed, except for data we are legally obligated to retain.

We are committed to safeguarding your data and ensuring it is securely handled throughout its lifecycle, in compliance with relevant data protection regulations.

This section outlines the privacy practices for the Zxyloo Delivery Partner App.

We collect various types of information that you provide directly to us, including:

• Registration Information: Details such as your name, email address, PAN Card, Driving Licence, phone number, and supporting documents (e.g., images or PDFs of PAN Card, and Driving Licence) that are essential for registration and verification.
• Profile Information: Data related to your preferences, feedback, and responses from surveys, which help us tailor and enhance your experience with our services.
• Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
• Usage Information: Details about how you use our services, including interactions with the app, to improve functionality and user experience.

Our app requires the following permissions to provide its services effectively:

• Location: Used to determine restaurant locations and delivery options, enabling users to find nearby restaurants and allowing delivery agents to efficiently pick up orders. If location access is not granted, users can manually enter their location to check for nearby restaurants.
• Delivery Tracking: Delivery agents share their location in real time, allowing users to track the progress of their orders for a seamless experience.
• Notifications: Used to keep users informed about order updates, special offers, and important alerts.
• Photos/Media/Files: Our app uses your device's system file picker to enable you to select specific images or documents (such as PDFs, images, or documents in any format, including Driving License images, PAN card and Aadhar card images for verification). These files are securely uploaded to a third-party storage provider (Amazon S3) and are used solely for their intended purposes within the app. Profile pictures, however, are stored locally on your device and are not uploaded to any external server. Additionally, we download a small MP3 file to your device to provide a distinctive sound alert when a new order is received for acceptance. We do not access or scan your media library or shared storage. All interactions are limited to the files you explicitly select through the system file picker, ensuring your data remains private and secure.
• Contacts: Our app respects user privacy. We do not access or collect any data from your contacts.
• Delivery Partner Contacts: We no longer collect or access Zxyloo delivery Partner contacts. We respect your privacy and ensure that only necessary data is collected for the purpose of delivering services.
• Push Notifications: We read your device's push notification token to send you relevant updates and notifications related to our app. This allows us to provide timely information, such as order updates or promotional offers. You can manage your notification preferences or disable notifications at any time through the app's settings. Your token is used solely for the purpose of delivering notifications and will not be shared with third parties.
• Phone Number: Used to allow you to make calls directly from the app to our customer service or delivery agents, and for login purposes.

All collected data is handled securely and in compliance with data protection laws.

We use the information we collect to:

• Optimize Service Delivery: Facilitate and enhance the management of hotel and restaurant operations, including booking, reservation, and order management to ensure seamless service for both partners and customers.
• Process Transactions: Handle and process transactions efficiently, including sending confirmations, receipts, and invoices related to bookings, orders, and payments. This ensures accurate financial and service records.
• Personalize User Experience: Customize the experience for hotel and restaurant partners by tailoring features, offers, and recommendations based on their preferences and history.
• Send Important Notifications: Provide timely updates, security alerts, and support messages to keep partners informed about critical information, changes, and improvements related to the app and their services.
• Communicate Offers and Promotions: Share relevant information about special offers, promotions, and new features that can benefit partners and enhance their engagement with our platform.

We aim to provide fast and reliable delivery services to ensure your orders arrive in a timely manner. Please review our delivery policies below:

• Delivery Areas: We deliver within specific geographic areas. Please check the availability of delivery to your location when placing an order.
• Delivery Times: Delivery times vary depending on your location and restaurant availability. Typically, deliveries are completed within 30 to 60 minutes. In peak hours or due to unforeseen conditions, delivery times may be longer. We strive to keep you informed about any delays.
• Delivery Charges: Delivery charges are calculated based on the distance from the restaurant to the delivery address. Charges will be shown before payment confirmation.
• Delivery Confirmation: Once your order is dispatched, you will receive a confirmation along with a tracking link for real-time updates.
• Delivery Issues: If the delivery is delayed beyond the expected time or there is an issue with your order, please contact our support team for assistance.
• Contactless Delivery: We are committed to offering contactless delivery for your safety. Our delivery personnel will leave the order at your doorstep and notify you via the app.

For further information or to inquire about delivery policies, please contact our support team or refer to the delivery section in our app.

Points will be stored in your account and can be redeemed as per the program's terms.

• Points Value: Each point is equivalent to ₹1.
• Earning Points: You will earn 4 points for each successful delivery.
• Example: 100 points = ₹100.
• Minimum Withdrawal: You must have at least ₹500 (500 points) to request a withdrawal.
• Non-Transferable: Points cannot be transferred to other users.
• Redemption Conditions: Points redemption is subject to availability and terms may change.

We may share your information with the following parties under specific circumstances:

• Service Providers: Vendors, consultants, and other third-party service providers who need access to your information to perform tasks on our behalf, such as payment processing, data analysis, or customer support.
• Business Partners: Partners with whom we collaborate to offer you additional products, services, or promotional offers. This helps us enhance your experience and provide relevant opportunities.
• Other Users: Information may be shared with other users when you choose to share data publicly or interact with others through our platform, such as in reviews or feedback.
• Legal Requirements: Third parties if necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
• Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
• Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
• User Authentication: We implement strong user authentication measures, such as multi-factor authentication (MFA), to verify the identity of users and protect against unauthorized access.
• Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
• Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

We are committed to providing a secure and seamless payment experience. All payments will be processed through the Razorpay payment gateway, ensuring a smooth and secure transaction. Once the payment is successfully completed, the status of your order will be available directly in the app for real-time updates.

• Cash On Delivery: We support Cash on Delivery (COD) for customers who prefer to pay in cash upon delivery of their order.
• Payment Security: All transactions are securely processed through Razorpay, which uses industry-standard encryption to protect your payment information. Razorpay’s security measures ensure that your data is handled securely and with the highest level of protection.
• Order Status Updates: Once a customer places an order, you will receive it directly in the app. You can then accept the order, prepare the items, and mark it as ready for pickup. The app will provide real-time updates on the order's status, including when the order is ready for the delivery agent to pick up, ensuring smooth coordination for timely delivery.
• Payment Errors: If Restaurant/Hotel encounter any issues with your payment or experience a failed transaction, please contact our support team immediately. We will coordinate with Razorpay to investigate and resolve the issue as quickly as possible, ensuring a smooth payment process for your orders.
• Payment Disputes: If you experience any disputes or issues related to payments, please reach out to our support team for assistance. We will coordinate with Razorpay to address any concerns and resolve the issue quickly.
• Currency: All payments are processed in the local currency, and all charges are displayed in the currency of your region at the time of payment.

We retain your personal information only for as long as necessary to provide our services effectively, fulfill legal and regulatory obligations, and ensure seamless user support.

• Deleted Data: Once your account is deleted, all personal information and saved preferences will be permanently erased. This action is irreversible.
• Retained Data: Certain data, such as Order history, transaction records and invoices, will be retained to comply with legal and accounting requirements, as well as for internal verification and auditing purposes.
• Retention Period: Data required for regulatory compliance will be retained for the duration specified by applicable laws. After this period, the data will be securely deleted or anonymized.
• Backup Data: Information stored in system backups may remain until the backup files are overwritten in accordance with our data retention policies, but this data will not be used for any active processing.
• User Requests: Upon receiving a verified request for data deletion, we will ensure that all applicable personal information is promptly removed, except for data we are legally obligated to retain.

We are committed to safeguarding your data and ensuring it is securely handled throughout its lifecycle, in compliance with relevant data protection regulations.