Find answers instantly for Partner onboarding, Delivery onboarding and Customer FAQs.
If you still need help, connect with Zxyloo Support team anytime.
Partner Onboarding
Delivery Onboarding
FAQs
How can I become a partner with Zxyloo?
To become a partner with Zxyloo, you need to fill out our partner application form on our Partner App.
Once submitted, our team will review your application and get in touch with you.
What are the mandatory documents needed to list my restaurant?
Copies of the following documents are mandatory:
FSSAI Licence OR FSSAI Acknowledgement
Pan Card
GSTIN Certificate
Cancelled Cheque OR Bank Passbook
Menu
I want to opt-out from Google Reserve
If you wish to opt-out from Google Reserve, please contact support at support@zxyloo.com.
After I submit all documents, how long will it take for my restaurant to go live?
Once all required documents are submitted, it usually takes about 7-10 business days
for your restaurant to go live.
What is the one-time onboarding fee? Do I have to pay for it while registering?
The one-time onboarding fee is applicable and will be communicated during the registration process.
Payment details will be provided once your documents are reviewed.
Who should I contact if I need help & support in getting onboarded?
Please reach out to our support team at support@zxyloo.com or call us at +91-8095079452.
How much commission will I be charged?
Commission rates vary depending on the type of restaurant and services provided.
Please contact support for detailed commission details.
I don’t have an FSSAI licence. Can I still be onboarded?
Having an FSSAI licence is mandatory for onboarding.
If you do not have one, please apply for the licence before proceeding.
How can I become a delivery partner with Zxyloo?
To become a delivery partner with Zxyloo, you need to fill out our delivery partner application form.
Once submitted, our team will review your application and get in touch with you.
What are the requirements to become a delivery partner?
Requirements include having a valid driver's license, a reliable vehicle, and a smartphone.
For more details, please contact support.
How do I receive payments as a delivery partner?
Payments are processed weekly and transferred directly to your bank account.
Ensure your banking details are updated for timely payouts.
What should I do if I face issues while delivering?
If you encounter any issues during delivery, please contact our support team immediately.
Support Phone: +91-8095079452
How do I contact Zxyloo for support?
You can contact our support team via email at feedback@zxyloo.com
or call us at +91-8095079452.
How can I get support from Zxyloo?
Please send an email to support@zxyloo.com or Call us at +91-8095079452.
How can I join the Zxyloo team?
If you’re interested in career opportunities at Zxyloo, please send an email to
raghavendra.t@zxyloo.com.
How can I provide feedback?
Please send your suggestions to feedback@zxyloo.com.
Can I modify my order?
Orders can be modified before placing them. Once an order is placed, modifications are not allowed.
How do I cancel my order?
We do not support order cancellations once the order is placed.
For any assistance call +91-8095079452.
What if there is an issue with the quality or quantity of my order?
Issues are managed by the restaurant.
Please contact our support team at +91-8095079452 or email support@zxyloo.com.
Is there a minimum order amount?
There is no minimum order amount at Zxyloo. Feel free to place an order of any value.
Are there delivery charges?
Delivery charges vary by location and may apply if the order value falls below a certain threshold.
Some restaurants may also have fixed delivery fees.
What is the expected delivery time?
Delivery times depend on your location and conditions. You will see an estimated delivery time when selecting restaurants.
What are the delivery hours?
Delivery hours vary based on location and restaurant partner availability.
Can I order from any restaurant?
We deliver from restaurants available in your search results.
Enable GPS to auto-detect your location for accurate delivery.
Can I place a single order from multiple restaurants?
We may limit ordering from multiple restaurants in one go depending on availability.
Do you accept bulk orders?
Bulk orders are subject to availability and may be limited to ensure timely service.
Can I place an order in advance?
Yes, Zxyloo supports both instant (on-demand) orders and advance scheduling. You can place an order now or schedule it for later.
Can I update my delivery address or contact number?
Major address changes are not possible after placing an order.
Minor adjustments can be made by contacting the delivery executive or support.
Did not receive an OTP?
Ensure your app is up-to-date. If the issue persists, contact support@zxyloo.com.
Do you offer referral coupons?
We currently do not support referral schemes or referral coupons.
How can I deactivate my account?
You can deactivate your account by emailing support@zxyloo.com.
If you want to permanently delete your account, you can request it here:
